Disclaimer

The website shall not be held responsible for any collapse or failure of the online sales system due to force majeure or other uncontrollable reasons, which may lead to the inability to complete online transactions or the loss of relevant information and records. However, we will make reasonable efforts to assist in handling aftermath matters and strive to reduce the economic losses that customers may suffer.

Our mall can handle related transportation procedures at the request of the buyer, but our liability is limited to shipping on time. In the event of logistics (postal) accidents, we will assist the buyer in inquiries but will not assume any compensation beyond what logistics (postal) provides to the customer. All inquiries and claims shall be handled in accordance with the regulations of logistics (postal). The buyer shall not request compensation before the full inquiry period of logistics (public) has expired. Buyers are reminded to verify the detailed delivery address and recipient’s phone number to avoid delays in delivery. All shopping on this mall is deemed as agreement to this statement.

Customer Supervision

We hope to provide the best service to our customers through unremitting efforts, and we accept customer supervision throughout the service process.

Dispute Resolution

In the event of any dispute between the customer and the website, it can be resolved in accordance with the agreement recognized by both parties at that time or relevant laws.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: seller@newgan.com

By visiting this page on our website: https://newgan.com/contact

By phone number: +86 198 1393 0405

By mail: 1515K9, Building A, Xinghe Century, 3069 Caitian Road, Gangxia Community, Futian Street, Futian District, Shenzhen, China