NewGaN is a one-stop electronic supply chain online mall, dedicated to providing customers with high-quality electronic products and services.

You can browse and select the desired products on our website, add them to the shopping cart, and follow the instructions to complete the checkout process.

If you don’t find the product you want on the website, it is recommended to use the search function to try to find it, or contact our customer service team for more information.

The order of some products may have minimum quantity requirements. For specific information, please refer to the product page or consult customer service.

We accept a variety of payment methods such as credit card, PayPal and bank transfer. Please select the payment option that suits you during checkout.

The shipping fee depends on the destination and the selected shipping method. After filling in the shipping address on the shopping cart page, the system will automatically calculate the corresponding shipping fee.

The standard delivery time varies depending on the destination. Usually, the order will be shipped within 1-3 working days, and the logistics usually takes 7-10 working days to deliver.

Third-party tracking platforms, such as 17TRACK, which is a global logistics query platform that aggregates information on many carriers. Users can enter the waybill number on this platform to check the detailed status of Fanno packages.

Choose the most suitable mode of transportation (air, sea, land or rail) according to the type, weight, volume and destination of the goods.

Transportation of dangerous goods
Compliance: Ensure compliance with international and local regulations on the transport of dangerous goods, such as the rules of the International Civil Aviation Organization (ICAO) and the International Maritime Organization (IMO).

Classification and labeling: correctly identify the category of dangerous goods and affix the corresponding dangerous goods labels and markings on the packaging.

Specialized packaging: Use specialized packaging materials that meet standards to prevent leakage or damage.

1. Basic freight: This is the basic cost calculated based on the weight, volume and transportation distance of the goods.

2. Additional fees:
Overweight/oversize charges: For shipments that exceed the regular size or weight limits, the carrier will charge an additional fee.
Dangerous Goods Handling Fees: When transporting dangerous goods, special packaging, licensing, training, and insurance may be required, which can increase costs.

If you are not satisfied with the goods you received, we provide return and refund services. Please make sure the goods are in their original condition and contact us within 30 days from the date of receipt. We will guide you through the return process.

To return an item, please contact us by email seller@newgan.com first with your order number and reason for the return. We will provide you with a return address. Please ensure that the item and its packaging are in good condition and attach a return request form. Once we have received and inspected the returned item, the refund will be processed within 14 working days.

After we confirm receipt and inspect the returned goods, the refund will usually be processed within 14 working days. The time for the refund to arrive depends on your payment method and bank processing speed.

If the product you purchased encounters any problems during use, you can contact our customer service team at any time. We will provide you with detailed guidance and support to help you solve the problem.

If you are not satisfied with the item you purchased, NewGaN offers a return and refund service. Please make sure the item is in its original condition and contact us within 30 days from the date of receipt. We will guide you through the return process and process the refund as soon as possible after receiving the returned item.

You can contact our customer service team in the following ways:

E-mail: seller@newgan.com
Phone: + 86 198 1393 0405

You can contact us by email seller@newgan.com or call us at + 86 198 1393 0405. Our working hours are Monday to Friday from 9am to 10.30pm (GMT).

Our office address is located in Room 1515K9, Block A, Xinghe Century Building, No. 3069 Caitian Road, Gangxia Community, Futian Street, Futian District, Shenzhen, China.

NewGaN takes the privacy of its users very seriously. For more information on our Privacy Policy, please visit the “Privacy Policy” page on the website.