Refund and Returns Policy for newgan

For questions regarding our Shipping and Delivery Policy click Here.

Return and Refund Policy

Last updated: November 03, 2024

Thank you for shopping at newgan.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

· Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to NaBaiYe LLC.1515K9, Building A, Xinghe Century, 3069 Caitian Road, Gangxia Community, Futian Street, Futian District, Shenzhen, China

· Goods refer to the items offered for sale on the Service.

· Orders mean a request by You to purchase Goods from Us.

· Service refers to the Website.

· Website refers to newgan, accessible from https://newgan.com

· You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 30 days without giving any reason for doing so.

The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

· By email: seller@newgan.com

· By visiting this page on our website: https://newgan.com/contact

· By phone number: +86 198 1393 0405

· By mail（Warehouse）: Room 220, Chang’an Building, Houting Community, Shajing Street, Bao’an District, Shenzhen, China

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

· In order for the Goods to be eligible for a return, please make sure that: The Goods were purchased in the last 30 days.

· The Goods were not used or damaged.

· Restocking Fee: No restocking fee.

· We do not provide return shipping labels.

· For defective products : Customer responsibility.

· For customer remorse: Customer responsibility.

· The following Goods cannot be returned: The supply of Goods made to Your specifications or clearly personalized.

· The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

· The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

· Product quality problems: If the product has quality problems, the customer can apply for a return or exchange.

· Product discrepancy: If the product received does not match the order, the customer can apply for a return or exchange.

· Product Status: Returned or exchanged products must be in their original unused condition and come with all original packaging and accessories.

· Return and exchange vouchers: Please keep the purchase vouchers (such as order number, invoice, etc.) so that you can provide the necessary information when returning and exchanging goods.

· The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

· We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

· Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address（Warehouse）: Room 220, Chang’an Building, Houting Community, Shajing Street, Bao’an District, Shenzhen, China

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Return and Refund Process

Contact Customer Service

Method: Please contact the NewGaN customer service team via email at seller@newgan.com or by phone at +86 198 1393 0405.

Content: Inform them of your order number and the reason for the return or refund.

Provide Information

Required Information: The customer service team will ask you to provide necessary information such as the order number, purchase date, product name, and a description of the issue.

Return Address

Provided Address: The customer service team will provide the return address and a return label (if necessary).

Return the Product

Packaging: Please return the product along with all original packaging and accessories to the specified address.

Refund Processing

Confirmation: After receiving the returned product and confirming that there are no issues, NewGaN will process the refund within 14 working days.

Refund Methods

  1. Original Payment Method Refund
  2. Description: If you paid via credit card, PayPal, or another payment method, the refund will be returned to the original payment account.

Other Refund Methods

Description: If you have other refund requirements, such as returning the funds to a different account or issuing a gift card, please inform the customer service team when you contact them.

Exceptions to the Return and Refund Policy

Customized Products

  1. Definition: Customized products are those produced according to specific customer requirements and are not standardized.
  2. Exception: Customized products are generally not eligible for returns or refunds, unless there are obvious quality issues or significant discrepancies with the order requirements. In such cases, customers should immediately contact the customer service team for handling.

Used or Damaged Products

  1. Definition: Used or damaged products refer to items that have been opened and used, or damaged during the return process.
  2. Exception: These products are typically not eligible for returns or refunds because they may have lost their original value and condition. If the product is damaged during shipping, customers should contact the customer service team immediately upon receipt and provide relevant evidence (such as photos or videos) for processing.

Products Exceeding the Return Period

  1. Definition: The return period is the 30-day timeframe from the date of receipt during which customers can apply for a return or refund.
  2. Exception: Products that exceed the 30-day return period are generally not eligible for returns or refunds, unless there are special reasons and the customer service team approves the request.

Consumables and Disposable Items

  1. Definition: Consumables and disposable items are products that lose their function or value after a single use, such as batteries and chemical reagents.
  2. Exception: These products are generally not eligible for returns or refunds, unless there are obvious quality issues or significant discrepancies with the order requirements.

Promotional and Discounted Products

  1. Definition: Promotional and discounted products are items sold at reduced prices during specific promotional periods.
  2. Exception: These products may have special return and refund policies. For details, please refer to the product page or the terms of the promotional activity.

Exchanges

If you need to exchange a product for the same one, contact us. Please note that We only replace Goods you received defective or damaged.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at seller@newgan.com.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: seller@newgan.com

By visiting this page on our website: https://newgan.com/contact

By phone number: +86 198 1393 0405

By mail: 1515K9, Building A, Xinghe Century, 3069 Caitian Road, Gangxia Community, Futian Street, Futian District, Shenzhen, China

We hope this information is helpful! If you have any further questions or need additional assistance, please feel free to contact the NewGaN customer service team.