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Shipping and Delivery Policy for newgan
For questions regarding our Refund and Returns Policy click Here.
Delivery Policy
Handling Time / Processing Time: 1 – 3 Business days (Monday to Friday).
Estimated Delivery Time / Transit Time: 5-10 Business Days (Monday to Friday).
Shipping policy:
- When the total amount of goods in each order is ≥ 299 USD, the standard freight will be exempted.
- If the total amount of goods is < 299USD, the international standard freight of 30USD will be charged per order.
- Free Shipping applies to merchandise only. Taxes, Duties, Gift Cards and oversized shipping charges do not count toward the Free Shipping total.
- Any duties and taxes assessed by customs are the responsibility of the customer.
| Shipping Method | Estimated Delivery Time | Under $299 USD | Over $299 USD |
| Standard Shipping and Express Shipping （Subject to Actual Delivery） | 5-10 business days | $30 Flat Rate | FREE! |
International Shipping
Shipping charges and methods will vary based on the shipping country. Please view the shopping cart during checkout to view options for shipping methods and corresponding charges. Due to customs clearance, we are not able to guarantee delivery timing.
Freight Payment and Settlement
Payment method:
Shipping is paid together when placing an order, and a variety of online payment methods are supported.
Return and exchange freight policy
Return fee:
For returns due to quality problems, the freight shall be borne by the seller.
If the goods are returned for non-quality problems, the buyer may need to bear the return freight by himself.
Exchange fee:
When changing goods, the two parties negotiate to determine the freight bearer.
Other precautions
Update in real time:
The freight standard may be adjusted according to market conditions and cost changes. Please refer to the latest announcement on the website.
Consultation channels: If you have any questions about the freight, please contact the customer service hotline or consult through online customer service.
Liability statement: The website is not responsible for the loss of freight due to force majeure.
Your Order Cancellation Rights
You can cancel or edit your shipment until our warehouse begins to prepare your shipment. Unfortunately, after our warehouse begins preparing your shipment your order can no longer be edited.
You are entitled to cancel Your Order within 30 days without giving any reason for doing so.
The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
By email: seller@newgan.com
By visiting this page on our website: https://newgan.com/contact
By phone number: +86 198 1393 0405
By mail: 1515K9, Building A, Xinghe Century, 3069 Caitian Road, Gangxia Community, Futian Street, Futian District, Shenzhen, China
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Notes:
- Express Shipping is not available for P.O. Boxes and APO/FPO addresses.
- After the order has been paid, the warehouse needs 1-3 business days to process your order. You will receive a notification once your order has been shipped.
- In most cases, the package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by flight arrangements, weather conditions and other external factors. Please refer to the tracking information for the most accurate delivery date.
- If your package has not been delivered or your tracking information shows that your package has been delivered but you have not received it, you must contact Customer Service to verify within 45 days of the order date. For other orders, products, and logistics related issues, you must contact customer service within 90 days of the order date.
- Express Shipping orders will be shipped by USPS, DHL, or FedEx and International Orders will be shipped by your domestic couriers depending on your country and region.
- Some of our products are shipped locally within the MY, and some of them are from our international warehouses in Hong Kong via secured shipping and handling.
- We ship internationally to all major countries and all orders are entitled for free shipping without any minimum purchase.
- We will send you the tracking number of your orders to the e-mail provided once your order is dispatched. If you’re not able to track with the tracking number provided, please do not hesitate to contact us at seller@newgan.com and we will get back to you as soon as possible.
- Please note that the tracking information will only be displayed after it’s synced and updated successfully to the system. Please give it some time and track again later. If you are still not able to track it after some time,
Contact Us
If you have any questions about this Cookies Policy, You can contact us following media:
By email: seller@newgan.com
By visiting this page on our website: https://newgan.com/contact
By phone number: +86 198 1393 0405
By mail: 1515K9, Building A, Xinghe Century, 3069 Caitian Road, Gangxia Community, Futian Street, Futian District, Shenzhen, China